by Erik Camman | Nov 20, 2021
Objective Learn how to be more effective in interaction with other people, by being aware that we all look at the world through our own Filter and how this influences interpersonal interaction. The lecture This lecture creates awareness that we all have our own...
by Erik Camman | Oct 19, 2021
Objective Learn how to respond effectively to the emotions anger, fear and sadness. The lecture In this lecture we explore the possible reactions to the basic emotions anger, fear and sadness. Our natural response, so called ‘Neanderthal response’ is often to justify,...
by Erik Camman | Sep 19, 2021
Objective Experience & experiment how to deal with resistance effectively. The scenario You are working for a company and your team just closed the deal of the year. Extremely important for your company. The service department has a completely different...
by Erik Camman | Aug 19, 2021
Objective Manage emotions from the customer and yourself, set clear boundaries and maintain the relationship. The scenario Recently, you closed a deal with a customer. It is an extremely important deal for your company, but the service department has indicated that...
by Erik Camman | Jul 19, 2021
Objective Experience & experiment how to provide feedback in a constructive manner. The scenario You are working together with an enthusiastic, hardworking colleague. He is always willing to help you and dedicated to get the best results. His drive also causes...
